WF-004 · Records Management
Digitisation quality escalation
Scan batches flagged in QC · 2 steps · 0 items currently in flight
Approval cycle
Trigger
Document classified as Scan batches flagged in QC
1
QC reject review
SequentialAssigned role: QC Supervisor
Action: Review
Due within 4 hours
Escalates to: Records Manager
2
Rescan instruction
SequentialAssigned role: Scanning Lead
Action: Notify
Due within 1 working day
Escalates to: Project Manager
Completed
Reference number locked, document published to repository, audit trail sealed
Settings
Email notification at each step
Reminder 24 hours before due
Auto-escalate when overdue
Allow delegation while on leave
Require comment on rejection
Recent activity
Escalation rule updated
Head of Legal added at step 3 — 16 Sep 2026
Version published
v4 published by Records Manager — 16 Sep 2026
Step renamed
"Legal review" → "Legal clearance" — 11 Sep 2026